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NEW! Chat available on website during business hours
To our Friends, Family and Supporters,

We have made temporary changes to our business operations due to the pandemic caused by the novel coronavirus. Our store is closed to in-person traffic, but we now offer curbside pickup between 11AM and 6PM, have added a new local delivery option, and our website now has a chat function. We continue to be deeply grateful for your continued support and loyalty during this time of uncertainty. Please stay safe and healthy.

THE WINE HOUSE IS OPEN FOR BUSINESS VIA OUR WEBSITE
Our website is accepting orders and we have curbside pickup only between 11AM and 6PM daily. Our store is closed to in-person traffic.

REACHING THE WINE HOUSE STAFF

While the store is closed to in-person traffic, our phones are only staffed between 11AM and 6PM. Please bear with us, as we are handling an increase in phone calls with a limited number of staff. We can also be reached at wine@winehouse.com; however, due to limited staffing, our response time may be slower than normal.

CHAT FUNCTION NOW ON WEBSITE
If you see a chat bubble in the lower right corner on our website, a Wine House employee is ready to answer your questions. Please note that chat is only available between 11AM and 6PM, and the bubble only displays when an employee is available.
CURBSIDE PICKUP BETWEEN 11AM AND 6PM
Since the store is not open for in-person traffic, customers can pick up their purchases curbside. Please follow these instructions:

1) Place your online order.
- You will receive 2 emails. The first will acknowledge receipt of your order and the second will let you know that your order is ready for pickup.

2) Please reply to the second email to tell us you want curbside pickup. IMPORTANT: If you have multiple orders to consolidate, please let us know as we will need extra time to get those to the front of the store!
- We will prepare your order(s), move them to the front of the store and send you a confirmation email that curbside pickup is ready.

3) Pull up in front of the store. There is no need to call when you arrive at the store – just roll down your passenger window and let us know the name on the order(s).
- We will put your order(s) in your vehicle. There is no need to step out of your vehicle.

Due to the large number of phone calls we have been receiving and the time it takes to consolidate orders, please reply to the email letting you know that your wine is ready for pickup and give us time stage and consolidate your order(s). There is no need to phone the store to arrange curbside pickup.

DELIVERY OPTIONS

1) Close to the store (approximately 10 miles) - Special Local Delivery
To encourage you to continue shopping with us while our store is closed to in-person traffic, we have implemented a new Special Local Delivery program for deliveries approximately 10 miles from our store in West Los Angeles.

- $8.00/case (or portion thereof) for orders of $250 or more*
- Special Local Delivery will be delivered the same or next day (delivered Monday – Friday)
- Available for addresses approximately 10 driving miles from our West LA location.

*If you have orders ready to pick up in store or if the Special Local Delivery option isn’t displaying on your order, please let us know in the Special Instructions box on the checkout page. We can consolidate your orders and count the value of orders that are ready for pickup towards the $250 purchase. As appropriate, we will manually adjust the Special Local Delivery charge to $8.00/case.

2) Wider Los Angeles Area Local Messenger Service
Packages to the general Los Angeles area can be delivered via Local Messenger. If a Local Messenger rate does not appear for the zip code you entered, please contact us at wine@winehouse.com or (310) 479-3731 for applicable rates. Beer and spirits may only be delivered to local addresses by Local Messenger.

3) Outside of Los Angeles Normal Carrier (Typically FedEx or UPS)
The Wine House ships primarily via Ground service using UPS or FedEx. Estimated delivery time is 3 to 10 business days depending upon the distance from our store in Los Angeles to the destination.

We offer Next Day and 2-Day Air options for most shipments (Alaska and Hawaii are 2-Day Air only). Please visit our shipping page on our website for further information.

STORAGE LOCKER ACCESS
Because our store is closed to in-person traffic, there is limited access to wine storage lockers at this time. As always, your wines are in a secure, temperature-controlled environment that is monitored 24/7. Access to your storage locker is by appointment only while the store is closed to in-person traffic. Please email wine@winehouse.com to make an appointment to visit your storage locker.

CLASSES AND EVENTS
All events (in-store tastings, fests, etc.) have been postponed indefinitely. We are working with WSET and Wine Scholar Guild to offer online versions of their courses during the time when we cannot conduct in-person classes. If you had already registered for a class, we will be in touch with the options once we have the details. We will post our offerings on our website in our Classes & Events area.

Sincerely,
The Knight Family and the entire Wine House Team
(some of us pictured below... taken when we could gather in a group...)

CONTACT US


The Wine House
2311 Cotner Avenue
Los Angeles, CA 90064-1877


310.479.3731 or 800.626.9463

(0 for assistance)


wine@winehouse.com


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